Improving customer satisfaction through Online Sales Channel
A national leader in animal healthcare approached ACS Systech
to implement SAP CRM ISA solution after an earlier failed
attempt. ACS Systech’s implementation enabled tighter integration
with customer and order information leading to improved customer
satisfaction.
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|
Real-time customer information. Just a click away!
A world leader in making safe, clean water available to an
ever-growing portion of the world’s population wanted to closely
integrate its front and back-end systems to enable the Customer
Service Representatives to view the latest order status.
Read Full Story
|
Improving customer satisfaction through Online Sales Channel
A national leader in animal healthcare approached ACS Systech
to implement SAP CRM ISA solution after an earlier failed
attempt. ACS Systech’s implementation enabled tighter integration
with customer and order information leading to improved customer
satisfaction.
Challenge
- Develop a business case for the Internet Sales implementation
- Re-establish user acceptance after the earlier failed
attempt at ISA
- Make it easier for customers to do business with our
client
- Use the success of ISA in the Equipment Division to sign
on other units
Solution
- CRM ISA implementation
- Performed system assessment, recommending SAP CRM ISA
as the solution
- Developed the project approach and expected ROI
- Conducted interviews, developed prototypes and executed
a series of validation
sessions to ensure business unit acceptance
- Created blueprint for both the technical and business
design
- Managed the project tracks and developed the Internet
Sales Application solutions
- Trained client IT team in SAP/ CRM, Internet Sales Application
Result
- Enhanced online sales channel
- Tight integration with backend information (Customers,
Orders)
- Campaign Management
[Top] |
Real-time customer information. Just a click away!
A world leader in making safe, clean water available to an ever-growing
portion of the world’s population wanted to closely integrate its
front and back-end systems to enable the Customer Service Representatives
to view the latest order status.
Challenge
- Closely integrated front and back end
- Need for the Customer Service reps to view the latest order
status
- Reduce IT costs for Upgrade, Maintenance and Support of their
existing CRM point solution
- Leverage the CRM platform for additional future capabilities
Solution
- CIC 4.0 and MSA 4.0 implementation
- Performed system assessment, recommending SAP CRM CIC, MSA as
the solution
- Developed the project approach and expected ROI
- Conducted interviews, developed prototypes and executed a series
of validation
sessions to ensure business unit acceptance
- Created blueprint for both the technical and business design
- Managed the project tracks and Developed the CIC and Mobile
Sales application solutions
- Trained client IT team in SAP/ CRM, CIC, and Mobile Sales Application
Result
- Fully-configured SAP CRM CIC and Mobile Sales solution delivered
in 16 weeks
- Maximized ROI through discontinuation of the Annual Support
contract with the
CRM Point Solution Vendor
- Quick access to real-time customer information
- Improved customer satisfaction
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